Quality of Service

Starting with your first correspondence, whether that be an email, fax, or a telephone call, our quality of service does not fade. We have always had a firm policy of answering all communications as speedy as possible. When you book just more than accommodation with us, there will be a 'Welcome Package' waiting for your clients upon check-in at their hotels. In this package they will find a personalised letter, any pre-booked tickets and useful information. To assist our overseas visitors who may have a problem or an emergency during their stay in Britain or Europe, the telephones at AET answers 24 hours every day. During Out of office hours the caller will be referred to another number, where one of our senior staff members will give every possible assistance.

Remember we are only a phone call away +44 (0)208 343 1440.

Booking Online

Our Online Booking system allows agents to create the perfect packages and obtain online instant confirmation of the booking. This increase in efficiency helps us to concentrate on our overall service, which we take much pride in.
The quality and speed of our responses to enquiries has vastly improved and payments are simple and easy to understand. Our Online Booking system promotes ease of use, vast search capabilities, and higher quality at lower prices. With this in mind, we at AET maintain as a priority our unique personalised service.

Groups

One of the main aspects of AET is organising and operating group tours. We have a complete department which specialises in this field. Every year we increase the number and diversity of tours handled. Our many years of experience and knowledge backed up by our own in-house computer system enables us to respond more quickly and efficiently to any type of requirement. The groups we have operated and organised include - Series (both London Based and Round Britain & Ireland), Student, Deluxe, Small Scale, Special Interest, Incentive, Professional, Study and Theatre Groups. We contract extremely competitive hotel rates and we use only the latest model motor coaches. We supply experienced and fully qualified guides in many different languages, as well as guides who specialise in a diversity of interests such as Music, Stately Homes and Gardens, Literature, history, Antiques, etc. We take care of every detail of group arrangements - Accommodation, Meals (variety & quality), Theatres, Concerts, Entertainment venues, Admissions, Specialised visits etc. We carefully research 'special interest' itineraries to incorporate all the relevant places and information that we can.
Whatever Group you may have, we have the experience and 'know-how' to plan the perfect itinerary at the right price and to back it up with quality accommodation, transport, guides, personnel and service. This information should help you plan a complete programme for your clients with ease and confidence. If however, you have any queries or there is anything else you need to know - contact us and our staff will be pleased to help you.

Individuals

Specialised 'Upmarket' FIT's is a sector that requires a great deal of expertise and the very highest standards of service. We at AET specialise in this area of operation. We handle personalised special itineraries, using luxury accommodation and providing transfers and sightseeing by private car with a chauffeur and/or guide. Furthermore, we offer an extensive range of Hotels through London, the rest of UK and Ireland and Europe. We also feature special packages on the EUROSTAR service to Paris, Disneyland, Brussels, and Holland.

London £££ Savers

For several years we have marketed a selection of easy-to-book FIT packages both in London and around the rest of Britain.
All the 'Great £££ Savers' are described in detail on the following pages. The beauty of these savers is the ease of reservation and their flexibility, whilst being competitively priced. By using the various programmes we offer, you can in fact construct an entire Britain and Europe itinerary for your clients at a very low cost. Booking everything through one source (AET London) means you are sending only one e-mail/fax and making one payment in one currency. As we contract for bulk business, the hotel rates are substantially below 'Rack Rates'. So with these facilities and prices, backed by our service-conscious staff, our 24 hour emergency phone service and our efficient operation, it is like having your own office in London. Just allow AET to take care of your clients as you would yourselves.